Shipping & Returns
HiPo Parts Garage offers a variety of shipping options in order to help meet the desired delivery times at an affordable our customers. A variety of shipping methods are offered on each order based on the customers provided shipping address. HiPo Parts reserves the right to change or upgrade services to another service that provides equal quality and/or faster delivery times to increase the service to the customer and maintain the efficiency our order processing system. Customers are not charged for any additional costs associated with these changes nor are they refunded any difference between the shipping paid vs actual shipping cost, if the change in service results in the same or a shorter delivery time.
Order Processing Time
Our normal order fill/ship time is approximately 1 business day. We process all orders in the order in which they were received. Please note that on certain days of the week (Monday) and times of year (holiday seasons) we may have higher than normal sales volume, during which time processing and shipping orders may take 2 or more business days. In addition, larger or more complicated orders as well as custom orders and special requests may also require longer processing time. We do our best to fill orders in a fast efficient manner. If you need a package shipped faster, please contact us BEFORE placing an order to confirm that we can meet your requirements.
Order Handling Fees
Orders may be assessed a handling fee that is built into the shipping and handling charges of the order. Customers of our site agree to those changes at the time of purchase. These fees cover the cost of packaging supplies, materials, and labor in processing orders. These fees are non-refundable once the order has been processed.
International Orders - Responsibility for Customs Charges
Clients are responsible for any customs charges incurred. Be advised that any order not picked up from Customs or the Post Office, WILL NOT BE REFUNDED. Customers will be responsible to pay for all costs incurred as well as costs to reship items that are returned.
HiPo Parts Garage will always indicate the accurate wholesale value of the products when filling out customs forms. Please do not ask us to list it as "gift" or at a reduced price. We honestly and accurately fill out customs forms as required by law.
Package Insurance & Lost or Stolen Orders (after delivery)
Package insurance is not offered for all shipping services. If insurance is not stated with the shipping option, then it is not offered. Customers who select services without insurance assume responsibility for lost or stolen packages. We are not responsible for any orders lost or stolen after delivery. Any such claim should be taken up with your local postal service or parcel carrier. HiPo Parts will assist with claims for customers who selected a service with insurance.
Order Cancellations and Arrival Times
ALL ORDERS ONCE PROCESSED ARE FINAL. If we have already processed and/or shipped out the order, it cannot be canceled. Orders received, but not yet processed, are subject to a $5 cancellation fee. If you are not sure which product(s) to order, contact us before placing the order. If we have not yet processed your order, it may be revised or canceled by phone only. Email requests to change or cancel orders are not acceptable notification. Shipments marked undeliverable, incorrect address, or refused by the customer, that are returend to HiPo Parts, will only be reshipped only after the customer has provided payment to reship the order. We may, at our discretion, charge a 40% restock fee and cancel any order for packages that are received in said manner if the customer does not provide funds for return shipping within 10 calendar days of notificaiton of the returned package.
For orders shipping to the US: Please allow 10 days for delivery. While the all of the shipping services quote approximate times, there is no guarantee that packages will be delivered in that time. Once the order has left our offices we have no control over the carrier’s delivery system. All US orders are shipped out with delivery confirmation or tracking information. High value orders may require a signature upon receipt.
For International Orders: Please allow 30 days for delivery. However, there is no guarantee of delivery time within that period. Once the order has left our offices we have no control over the postal delivery system. All orders are shipped out with a Customs ID number than may be used to locate your package with YOUR country’s Customs Agency. This only works if the Customs Agency has properly recorded the package in their system upon receipt. Long Customs delays are very common. There is nothing we can do to speed that up. Please be patient.
Keep in mind that HiPo Parts does not control the package carrier services or customs agencies (this is even more apparent in the case of International Orders). Once the order has been processed and shipped out in a timely manner, it is up to the respective carrier delivery services to deliver the item. HiPo Parts is not responsible for lost or damaged items due to carrier negligence.
Customers are responsible to provide correctly formatted and accurate shipping address information. US orders shipped via the US Post Office will be address verified by our shipping system using the US Post Office address verification system to ensure the fastest delivery. International customers should confirm their shipping address with their country's postal service. Many countries have on line tools to confirm shipping addresses. Addresses that do not match the receiving countries format requirements and/or are missing information will often result in VERY long delays. In some cases, customs will return your shipment if even the slightest detail is incorrect. HiPo Parts does not check international addresses for accuracy.
Customers are responsible for providing an accurate address in the correct format. Customers are responsible for all costs associated with orders returned, including reshipment fees, when the return is due to an address error, failure to arrange delivery or pick up an order from the shipping company, failure to sign for a package, as well as other reasons that result in the order being returned by the shipping company. Customers are required to communicate with the shipping service provider and/or Customs as needed to assist in the delivery of packages.
US customers can confirm their shipping address here: US Address Check
UK customers can confirm their shipping address here: UK Address Check
You may return most new, unopened items within 30 days of delivery for a refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Completed Orders" link under the My Account menu and click the Return Item(s) button or you may contact us by phone at 1-989-448-4640 to obtain an RMA number. We'll notify you via e-mail of your refund once we've received and processed the returned item. Eligible returns will be assigned an RMA number. Without an RMA number, you will not be able to make an exchange or return! RETURNS MADE WITHOUT A VALID RMA ARE NOT ELIGIBLE FOR A REFUND OR EXCHANGE and will only be returned at the buyer’s expense. All items should be repackaged for shipping in a new box with sufficient packaging materials and shipped with insurance and tracking. The RMA number must be clearly printed on the outside of the package! HiPo Parts is not responsible for items that or lost or damaged in transit during a return! Please be sure to protect your return with new packaging, insurance, and package tracking! All items must be returned within 30 days to receive a refund/credit. Items received after 30 days will not be accepted.
ALL RETURNS ARE SUBJECT TO A 20% RESTOCKING FEE. We review each return package individually upon receipt and reserve the right refuse the return or to charge a higher restocking fee of up to 50% if goods are not carefully packed for return or if they do not meet the condition requirements. Refunds are processed upon receipt of the product and DO NOT include any shipping/handling costs.